BluWave CRM is designed to be affordable for South African businesses. Pricing starts from R520 per user, per month, with flexible subscription options available depending on your business requirements. 

Yes. BluWave CRM offers flexible payment options, including monthly, bi-annual, and annual subscriptions, giving businesses the freedom to choose a plan that suits their cash flow and needs. In addition, there is a negotiable payment plan for the once-off implementation and training package. 

No. BluWave aims to keep pricing simple and transparent. Any implementation, training, or integration requirements is quoted and discussed upfront so there are no surprises. 

Yes. BluWave CRM is designed with data security in mind and supports businesses that need a CRM solution aligned with South African data protection requirements, including POPIA.

1. Customer information is hosted locally in South Africa.

2. All backup copies are encrypted. This means that copies of all customer data which is backed-up from the virtual server environment is encrypted. 

BluWave CRM data is hosted in South Africa, which is an important consideration for businesses that want their data stored locally. 

Backup and Disaster Recovery

BluWave systems are backed up regularly to protect against data loss.

Our operational procedures include:

• Scheduled data backups
• Secure backup storage
• Recovery procedures to restore services if required

These measures support continuity of service in the event of unexpected system failures.

A virtual server environment is configured in the Registered Tier 3). Datacentre (The data centre has ISO 27001:2022 certification). 

A replication server is configured in a registered Tier 4 Facility Certified Secondary Datacentre in South Africa. which manages

Yes. BluWave has backup server provisions in place in case anything happens to the main server, helping ensure business continuity and added peace of mind. 

BluWave CRM uses secure infrastructure and processes to help protect your customer and business data. Local hosting and backup measures further support reliability and peace of mind.

Hosting and Infrastructure Security

BluWave systems are hosted on professionally managed infrastructure designed for reliability and security.

Key protections include:

• Secure cloud or hosted infrastructure environments
• Firewall protection for network traffic
• Restricted administrative access
• Monitoring of systems for unusual behaviour or threats
• Regular system updates and security patches

Access to production environments is restricted to authorised personnel only. 

Yes. BluWave CRM integrates with a range of business tools, including accounting, ERP, email, calendar, and marketing systems, helping businesses streamline processes and reduce manual work. 

Yes. BluWave CRM supports integration with accounting and ERP solutions for important functions such as syncing sales history, debtor information, item data, and pushing sales orders or invoices where required. 

BluWave CRM can integrate with various accounting and ERP systems. Where relevant for SEO and sales messaging, this page can reference examples such as Sage, Xero, and QuickBooks, but wording should remain broad enough not to overpromise without confirmation on each use case.

Developer note:
Please keep this FAQ answer editable from CMS/admin side so the marketing team can add or adjust software names over time. 

Yes. BluWave CRM includes integration with email and calendar tools such as Outlook, Gmail, and Google Calendar, allowing email conversations and appointments to be synced into the system. 

Yes. BluWave CRM has a direct integration with Mailchimp to support mailing list activity and campaign feedback into the CRM environment. 

BluWave provides a Leads API, which can be used with tools such as Zapier to connect BluWave CRM with other platforms and automate lead capture from websites, forms and other systems. BluWave also offers a free web API for loading leads directly into CRM. 

BluWave CRM comes with over 200 built-in reports and 30+ dashboards through BluWave BI, covering important areas such as activity, pipeline, sales data, service data and KPIs. 

Yes. BluWave CRM includes reporting and dashboards that help businesses track activities, opportunities, deals, quotes and pipeline performance more effectively. 

Yes. BluWave reporting supports visibility across service-related data and key performance indicators, helping management teams monitor performance and make informed decisions. 

Yes. BluWave BI is a Business Intelligence tool that allows either BluWave Consultants ofr the customer to develop custom dashboards, graphs maps and KPI reporting to be created based on the specific needs of management and leadership teams. 

BluWave CRM is designed specifically for South African businesses that want a CRM system that is practical, user-friendly, affordable, and scalable. It combines sales, reporting, automation, and local support without the complexity and cost often associated with larger international systems. Two unique features of BluWave CRM include:

• The Mobile responsive functionality which empowers users to use BluWave CRM all the users devices – Mobile phone, tablet or computer – with all functions available on all devices. 
• Secondly the integrability with local ERP and accounting systems is a powerful function adding huge value to users and improved data flows across the prganisation. Integration with three cloud based system is included at no cost – Dage Cloud Xero and Sahge Intacct with others being added from time to time. The on-premises ERP/Accounting system integration is available for a small install fee for most local systems and new systems can be added on-request at no additional fee. 

Yes. BluWave CRM is designed to be user-friendly and practical for day-to-day business use, making it easier for teams to adopt and use consistently. The mobile responsiveness of the system makes it easy to use on mobile phones and the BluWave BI system allows users to manage their data visually via dashboards, graphs and maps. 

Yes. BluWave CRM is highly customisable and allows businesses to tailor fields, dashboards, workflows, and processes to suit their requirements. BluWave CRM has been applied successfully across all B-To-B industries. We recognise that each business has its own unique requirements however, please speak to our experienced consultants to discuss your specific requirements.

Yes. BluWave CRM is designed to be fully responsive across desktop, laptop, tablet, and mobile devices, allowing users (sales staff and management) to work on the go. 

Yes. BluWave CRM includes automation for workflows, lead capture, quoting, reminders, and marketing processes, helping reduce admin and improve efficiency. Bluwave Service has customisable job processes with even and escalation workflows specifically designed for the service environment. 

Yes. BluWave CRM includes AI-enabled functionality such as Load Lead for loading leads from email enquiries and AI-powered data enrichment to improve prospect information and reduce manual data entry. BluWave is continuing to add more powerful AI functionality including sentiment analysis, AI driven deal strategies, AI driven account management reporting. 

Implementation time depends on your requirements, but BluWave focuses on practical, efficient rollout with support from its implementation team. Our implementation process ensures a project plan is drawn up as the first implementation step. All tasks are scheduled and booked in this planning phase so that the customer has a timeline from day 1. Implementations are usually in the training phase in week 4 and Live and running by week 8. 

Yes. BluWave offers a turnkey implementation approach, including planning, configuration, setup, data preparation and conversion, accounting /ERP system integration, user and management training, and support to help businesses get up and running effectively. 

Yes. Initial training is charged for. There is a once-off fixed implementation fee that varies depending on the size of the team. However, we offer a free training guarantee. Delegates who have attended training can access FREE online follow-up workshops via Teams if they need extra help afterwards. 

The BluWave CRM/Service license includes free local support via telephone and email, helping customers get assistance when they need it. 

Yes. BluWave provides ongoing support and follow-up assistance to help customers continue getting value from the system after implementation. 

Yes. BluWave CRM is built for South African businesses and offers local pricing, local support, and local hosting, making it especially suitable for companies that want a practical local CRM solution. 

BluWave CRM is well suited to a wide range of B2B industries and can be adapted to suit different sales and customer management processes. 

BluWave offers South African businesses a more practical alternative through:

• pricing in Rands
• local support
• local data hosting
• mobile responsive system usable on all hardware
• integration with local accounting/ERP solution
• integration with Outlook /Gmail
• customisable reporting
• implementation support
• strong functionality without unnecessary complexity 

Yes. Visitors should be encouraged to either book a demo or start a free trial.