A successful CRM implementation is built on four important building blocks: employees, strategy, process and technology. To ensure a successful CRM implementation make sure you focus on all 4 building blocks or else you won’t see the outcomes you want…
BluWave CRM Mobile is here to make your life a lot easier while you are on the go between sales meetings. There is no charge for the application – it is free for all registered users of BluWave. Install the…
Exciting news. BluWave software have partnered with CipherWave to host our BluWave web services to provide you the customer with more secure and reliable “always on” user experience. CipherWave is an independent service provider with its own ‘Up to the Minute’…
Cloud computing is the practice of using a network of remote servers hosted on the Internet to store, manage, and process data, rather than a local server or a personal computer. 1.Less Setup and Maintenance Setting up a CRM system…
Workflow AutomationBusinesses cannot achieve ROI from CRM by renting a CRM system and feeding in data. Process automation is one method of reaping rewards from CRM. The following benefits accrue from process automation: Often the sales and marketing processes of…
South Africa is one of the most diverse and interesting countries in the world, full of amazing wildlife, wonderful people and incredible businesses. Dealing with a local business has many benefits Benefits of having a South African CRM system Like…
Dr Temp (Pty) Ltd is the exclusive distributor of Traxit and NexTemp disposable clinical thermometers in Sub-Saharan Africa, as well as the manufacturer of O Clamp umbilical cord clamps. We recently interviewed their team to see how they’ve implemented Bluwave CRM…
CRM software is synonymous with reams and reams of data, which often makes it difficult for managers to know how their sales force is performing at any one point in time. This is where dashboards come in: using graphs and…
There are many reasons why a customer relationship management (CRM) system can benefit an organisation. From the sales side, an automated CRM system helps profile sales prospects in order to understand their needs. This helps salespeople to build better relationships…
If you work in a sales team, you probably already know what the term lead generation means. Simply put, it’s the process of generating consumer interest or inquiry into the products or services of a business. As part of the…